We will accept a return request for any reason within 30 days of delivery.
Email to initiate a return.
Free shipping for all returns
OUR 100% NO-RISK MONEY BACK GUARANTEE
We will accept a return request for any reason within 30 days of purchase. We do ask that products are unopened and unused, but if you have opened or used the product and still feel like you need to return it, please contact us and we will make sure you are taken care of. We want to help and we would rather accept a return than have a dissatisfied customer.
Email us at firstname.lastname@example.org to initiate a return. We will issue an RMA (Return Merchandise Authorization) number and provide you with return instructions to make your return/refund as seamless as possible. We try to respond to all customer inquiries as soon as possible. You should expect a response within 24-48 hours (maybe sooner!) but if 2 business days have passed and you have not heard from us, there is a chance your email didn't get through. Email us again or submit a contact form on our website and we will get to processing your return ASAP!
- If I return a product, when will I receive my refund?
Most commonly, you should expect to see a refund within 3-5 days of us receiving your returned item. Once your return is received, we will send you an email to notify you that we have received your returned item and that we are processing your refund and a credit will automatically be applied to your credit card or original method of payment. Keep in mind that every credit issuing bank is slightly different and some may show credit immediately, while others make take a few business days to process.
- How quickly do you ship?
All orders leave our warehouse within 2 business day of order. Depending on the size of the order, our average transit time is 2-4 days. If you need expedited shipping, please contact us at email@example.com
- Do I need to sign for my package?
If your order value is over $250 USD, we will require a signature on delivery to ensure that your items are not left vulnerable to theft or loss!
- Do you ship to my country?
Due to recent changes and legalization of hemp, we may be able to ship internationally. Please reach out to us at firstname.lastname@example.org and we will see if we can help you!
- Is CBD legal?
Yes, all of our products are compliant with Federal Law that requires hemp derived products to contain less than 0.3% THC. We ship to all 50 states and our products are legal to receive via mail and use across the US and in many international locations.
- Where do I send my returns?
We will send a return label so you don't have to worry about it! However, if you do need to send us a package that you haven't received a label for, it can be mailed to:
Common Ground, 4575 Hwy 46 W, New Braunfels, TX 78132
Customer Service Hours
8 a.m. - 5 p.m CST